Refund & Returns Policy

Last updated: 20 October 2025

🔁 Who Can Return

You are eligible to request a return or exchange within 48 hours from the date of delivery.
Unfortunately, if more than 48 hours have passed, we cannot offer a refund or exchange.

⏱ Return Window

• You must request a return within 48 hours of receiving your order (based on tracking information).

• Returns requested after 48 hours may be rejected or subject to partial refund only.

📦 Item Condition Requirements

To qualify for a return, the item must:

• Be unused and in original condition

• Include original packaging (sealed, if applicable)

• Be free from damage, odors, stains, or missing parts

• Be accompanied by video unboxing (make sure you film whole process of opening , including full package inspection before opening)

🚫 Non-Returnable Items

The following products cannot be returned under any circumstances:

• Items that has been used or tried .
• Items that has been damaged during opening process.
• Items that has been modified or disassembled.

📝 Step-by-Step Return Process

1. Contact us via email or Signal support account

2. Provide your order number, reason for return, and unboxing video as a proof.
3. Our support team will confirm eligibility and provide the return address
4. Ship the item back with a tracked service .
5. Once received and inspected, we will notify you of approval or rejection of your refund

⚠️ Important: Do not send your return directly to the product manufacturer. Only returns processed via our support team will be accepted.

💳 Refunds

If your return is approved, a refund will be processed to your original payment method.

• Refunds are issued within 5 business days after approval

• You will receive a confirmation from an agent once refund processed.

• We do not offer Bank Card payment refunds , only crypto pay-outs possible.

🕓 Delayed or Missing Refunds

If you haven’t received your refund after 5 business days:

1. Contact us via Email or Signal messenger.

2. Still no refund? Email us or message us on Signal.

📉 Sale Items

Only regular-priced items are eligible for refunds.
Items purchased on sale, with a discount code, or as part of promotions are non-refundable, only exchange possible in case of item damage.

🔄 Exchanges

Exchanges are only offered for:

• Defective items.

• Items damaged during delivery.

🚚 Return Shipping Costs

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

• If you receive a refund, the cost of return shipping may be deducted from your total

📞 Need Help?

If you have any questions about returns or refunds, feel free to reach out:

• Email: HUB420 email

• Signal: @HUB.420

• Return address: Provided by support agent after return request.